Terms & Conditions
By signing up to our website and purchasing products from Cavendish Cooks, you are agreeing to the terms and conditions of sale, which apply to all transactions on Cavendish Cooks. Signing up to the service means we must have the following information:
Your address, including the postcode of the billing address associated with the payment card.
Your home telephone number
Your email address, so we can supply you with important information such as your order confirmation and changes to the Cavendish Cooks Delivery Service.
Cavendish Cooks only sells goods on our website to the end user and they should not, in any way, be resold without our prior written consent.
The price of goods charged shall be as quoted on the web site at the time you confirm your order with us. Excluding any inadvertent technical error on pricing, we will honour any prices as published at the time of placing your order. Payment must be made before items can be dispatched to you. Due to differing product promotions the prices displayed on the website may vary to prices in independent outlets selling our meals. All of our food products are zero-rated for VAT. For mimimum order levels see our How To Order page. Prices of goods do not include the delivery charge.
Cavendish Cooks uses a next day carrier to deliver all items purchased from us. Orders from outside Bath will be delivered by an overnight carrier service and if customers are not able to sign for receipt upon delivery the carrier will leave the parcel at customers risk and the customer accepts liability for the product thereafter. It may be possible to inform our delivery carrier of special arrangements eg. leave with neighbour etc, but please telephone to discuss and confirm if acceptable. We shall attempt to contact you prior to the driver leaving a failed delivery, because we are keen to make sure that the service works for you, but we can't guarantee we shall be able to get hold of you.
Cancelling an order
(United Kingdom Distance Selling Regulations)
As an online retailer we are governed by the UK Distance Selling Regulations. However, as we are selling perishable goods, the regulations relating to the return of unwanted goods do not directly apply to us. For more information, please go to www.dti.gov.uk Orders cannot be cancelled once despatched.
What if I'm not happy with my goods?
Our refund policy
If you are dissatisfied with any of the items in your order or any part of the delivery service from Cavendish Cooks please contact us - either by emailing us firstname.lastname@example.org or by telephoning 01225 312805. If you would like to make a comment or recommendation regarding our food, then again please call/email us. As we sell perishable goods, we ask that you - the customer - inspect the food once you have opened the box. If you are unhappy with the goods, please contact us immediately on 01225 312805 and ask for Home Delivery. We shall be happy to refund for any item you feel does not reach our high quality standards, or any item that has been damaged in transit. If we have sent you an incorrect item, please notify us as soon as possible and again we will refund. We operate an open and honest policy at Cavendish Cooks and will work our hardest to make sure we can accommodate and act on any problems or suggestions.